Contract Terms Agreement
Contractor: stephanieHQ / Stephanie Steggehuis
Last updated: December 4th 2025
This page outlines the terms and conditions that apply to all client projects.
By signing your project contract and proceeding with your payment, you agree to the terms listed below.
1. Project Timelines and Responsibilities
Project timelines begin on the mutually agreed start date.
Delivery timelines depend entirely on the Client providing required materials, feedback, and approvals on time.
The Client acknowledges and agrees that
• Delays in sending materials or feedback will delay delivery
• Client delays do not change payment dates
• Extensions are not guaranteed and may incur additional fees
• Illness, personal circumstances, or business changes do not qualify for refunds or timeline resets
If the Client becomes unresponsive for more than 7 days, the Contractor will use professional judgment and available information to keep the project moving toward completion.
2. Payments
All invoices are issued in USD or EUR and must be paid by the due date listed on the invoice.
Once the first payment is made and work begins, all payments become non-refundable.
Payment terms
• Payments must be on time to avoid delays
• Payments 3+ days late may pause all work
• Payments 7+ days late incur a 5% weekly late fee
• The Client is responsible for any transaction fees
• Non-payment is considered a breach of contract
No refunds are provided after the first 24 hours from contract signing.
3. Communication and Availability
All work is completed remotely.
Working days
Monday through Thursday
Messages on these days receive a response within 24 hours.
No response is guaranteed on Fridays, weekends, or public holidays.
Approved communication channels
• Slack
• Google Docs comments
• Loom video feedback
Messages sent through Instagram, Facebook, WhatsApp, text, or any non-approved platform will not be used for project communication or feedback.
Meetings are available by appointment only.
If your package does not include calls, they may be added for an additional fee.
4. Client Deliverables
The Client must provide all required materials (text, branding, images, videos, logins, content outlines, etc.) within 7 days of the project start date unless otherwise agreed in writing.
If required materials are not provided on time, the Contractor may
• Use placeholder content
• Adjust the timeline at her discretion
• Apply additional fees
• Reschedule the project based on availability
The Contractor is not responsible for delays caused by missing or incomplete Client materials.
5. Subcontracting
The Contractor may work with subcontractors or assistants if needed.
The Contractor remains fully responsible for all deliverables.
No additional fees will be charged to the Client for subcontracting.
6. Intellectual Property and Confidentiality
The Client owns the materials they provide.
The Contractor retains ownership of all drafts, designs, templates, strategies, copy, frameworks, and intellectual property until full payment is received.
Upon full payment, the Client receives a non-exclusive license to use the final deliverables for their intended business purpose.
The Contractor will treat all Client information as confidential unless disclosure is required by law.
7. Liability
The Contractor is not responsible for
• Indirect or consequential damages
• Loss of revenue or business results
• Platform outages (Kajabi, Stripe, PayPal, email providers, etc.)
• Errors caused by Client changes after delivery
• Sales, conversions, or performance outcomes
The Client is responsible for reviewing all deliverables prior to publishing.
Error-free work is not guaranteed.
8. Scope and Additional Work
Only the items listed in the signed Scope of Work are included.
Any new requests, added pages, strategy changes, expanded automations, or creative direction changes will be treated as new work and quoted separately.
Additional work begins only after the Client approves the added fee.
9. Cancellation
The Client may cancel the project within 24 hours of signing.
Cancellation must be submitted in writing.
After 24 hours, cancellation is not permitted and the full project fee remains due.
No refunds are issued beyond the initial 24-hour window.
10. Feedback Requirements
Feedback must be submitted through
• Google Docs comments
• Loom video
• Slack
Verbal feedback or feedback given on non-approved platforms is not accepted.
Feedback must be provided within the designated revision window.
Late feedback may require new timelines or additional fees.
11. Delays Outside Contractor Control
The Contractor is not responsible for delays caused by
• Third-party platforms
• Technical issues
• Illness
• Force majeure events
These do not alter payment schedules or entitle the Client to refunds.
12. Use of Project Visuals
Unless the Client opts out in writing, the Contractor may use non-sensitive project visuals for portfolio or marketing purposes.
Private information or confidential content will never be shared.
13. GDPR and Data Privacy
The Contractor follows GDPR regulations and will never share Client information without consent unless required by law.
14. Abandonment and Non-Completion
If the Client becomes unresponsive for more than 14 days, the project is considered abandoned.
In this case
• All payments remain non-refundable
• All completed work remains the Contractor’s property until paid in full
• The Client remains responsible for the outstanding balance
If the Contractor cannot complete the project due to unforeseen circumstances, a proportional refund will be issued for the uncompleted portion only.
Client delays do not qualify as non-completion and do not entitle the Client to refunds or cancellation.
15. Revisions
Unlimited revisions per deliverable are included within the agreed timeline.
Revisions provided late or revisions that introduce new scope will be billed separately.
16. Completion and Final Delivery
If the Client fails to provide required content or feedback, the Contractor will use professional judgment to complete the project with placeholder content as needed.
Any post-delivery changes resulting from late Client feedback will be billed as new work.
17. Entire Agreement
This Agreement replaces all previous discussions, messages, or communications.
Any adjustments must be agreed to in writing by both parties.
