About Free Resources Testimonials Cohort: The Finisher

CONTRACT TERMS AGREEMENT

Ā Throughout this Agreement:

  • "Contractor" refers to Stephanie Steggehuis.
  • "Client" refers to the individual or business purchasing the services.Ā 
  1. Project Timeline

The Contractor will perform the Services according to the agreed project timeline.

The Client acknowledges that the successful completion of the project depends on their active participation and timely cooperation throughout the project.

The Client agrees to provide all requested information, content, approvals, access credentials, questionnaires and feedback within the timeframes requested by the Contractor.

Any delay caused by the Client may result in delays to the project timeline.

Client delays include, but are not limited to:

  • Late submission of content
  • Delayed approvals
  • Missing information
  • Unavailable logins
  • Business changes
  • Personal circumstances
  • Illness
  • Holidays
  • Changes in priorities

Client delays do not:

  • extend payment due dates;
  • entitle the Client to refunds;
  • reset the project timeline; or
  • require the Contractor to prioritise the project over other scheduled work.

Where necessary, the Contractor may reschedule the remaining work based on availability.

The Contractor reserves the right to continue the project using available materials and professional judgment if the Client becomes unresponsive for more than seven (7) calendar days.

  1. Client Responsibilities

The Client agrees to actively participate throughout the project and understands that the quality of the final deliverables depends significantly on the quality, completeness and accuracy of the information provided.

The Client agrees to:

  • provide complete and accurate information;
  • submit all requested content within the agreed deadlines;
  • provide working login credentials with the correct permission levels;
  • maintain active subscriptions for any third-party platforms required for the project;
  • review deliverables within the requested review period;
  • communicate clearly and honestly throughout the project.

The Client remains solely responsible for ensuring that all materials supplied are accurate, complete and legally compliant.

The Contractor is not responsible for delays, additional work or errors resulting from incomplete, inaccurate or missing information supplied by the Client.

  1. Website Questionnaire & Creative Direction

The Contractor relies on the information, questionnaires, copy, examples, branding, creative direction and other materials supplied by the Client when designing and developing the project.

The Client agrees to provide clear, accurate and detailed information regarding:

  • business goals;
  • target audience;
  • products or services;
  • preferred design style;
  • branding;
  • functionality;
  • messaging;
  • content;
  • user experience; and
  • any other project requirements.

The Client is encouraged to provide examples of websites they like or dislike together with explanations of what they do and do not like.

The more detailed the information provided, the more accurately the Contractor can create a website that reflects the Client's business, brand and objectives.

The Client remains responsible for making all business, branding and creative decisions.

The Contractor will use professional experience, marketing expertise and creative judgment to transform the Client's vision into an effective website.

The Contractor cannot be held responsible if the final website differs from expectations that were never communicated before design work commenced.

Requests for redesigns, structural changes or significant revisions resulting from:

  • omitted information;
  • unclear instructions;
  • changed preferences;
  • new ideas;
  • additional functionality; or
  • changes to business direction

after design work has started are considered changes to the agreed Scope of Work and may incur additional fees.



  1. Client Content

Where copy review or marketing feedback forms part of the Services, the Contractor's role is to strengthen the effectiveness of the Client's marketing message.

Unless expressly included within the Scope of Work, the Services do not include:

  • proofreading;
  • grammar correction;
  • spelling correction;
  • punctuation editing;
  • legal review;
  • compliance review; or
  • professional copy editing.

The Client remains solely responsible for reviewing and approving all written content before publication.

This includes responsibility for:

  • spelling;
  • grammar;
  • punctuation;
  • factual accuracy;
  • legal compliance;
  • claims;
  • copyright;
  • final wording.

Unless a full rewrite has been agreed in writing, copy feedback consists of strategic recommendations only.

The Client is responsible for implementing any suggested wording changes.

The Client warrants that all materials suppliedā€”including text, photographs, graphics, logos, videos and trademarksā€”are owned by the Client or used with the necessary permissions.

The Client agrees to indemnify and hold the Contractor harmless against any claims arising from materials supplied by the Client.

  1. Communication

Clear and timely communication is essential for the successful completion of the project.

All services are provided remotely.

The Contractor's normal business days are Monday through Thursday.

The Contractor aims to respond to messages within one (1) business day during normal business hours. Response times are business targets only and are not guaranteed. Response times may be longer during launches, holidays, illness, or periods of high workload.

The Contractor is not required to respond on Fridays, weekends, or public holidays.

To ensure all project information is recorded accurately, all communication relating to the project must take place through the Contractor's designated communication channels, including:

  • Slack
  • Google Docs comments
  • Loom video feedback
  • Contra (where applicable)

Messages, feedback, requests, or approvals sent through other platforms, including social media, text messages, WhatsApp, Facebook Messenger, or similar communication channels, do not form part of the project and may not be acknowledged.

All meetings are by appointment only.

Where calls are not included within the agreed Scope of Work, additional meetings may be arranged at the Contractor's current hourly rate.

Coaching calls, strategy calls, onboarding meetings, and project meetings are conducted online only using Zoom or another video conferencing platform selected by the Contractor.

Meetings are generally scheduled on Tuesdays and Thursdays, subject to availability.

Requests marked as "urgent", "ASAP", or similar do not alter the agreed project timeline unless expressly agreed by the Contractor in writing. Rush work may be accepted at the Contractor's sole discretion and may incur an additional fee.

  1. Payments

The Client agrees to pay all fees outlined in the Project Details section of this Agreement.

Unless otherwise agreed in writing, all invoices are payable in EUR or USD and must be paid by the due date stated on the invoice.

Payments reserve the Contractor's availability, project planning, scheduling, and production capacity.

The Client agrees that:

  • all invoices must be paid by the stated due date;
  • the Client is responsible for all bank charges, transaction fees, currency conversion fees, and payment processing fees;
  • failure to pay an invoice constitutes a breach of this Agreement.

Payments that remain outstanding for more than three (3) calendar days may result in the immediate suspension of all work until payment has been received.

Payments outstanding for seven (7) calendar days or more may incur a late payment fee of 5% per week, calculated on the outstanding balance.

Any project suspension caused by late payment may delay the project timeline.

The Contractor is not required to prioritise delayed projects over previously scheduled client work.

The Client agrees not to initiate chargebacks, payment disputes, or payment reversals for services that have been scheduled, partially completed, completed, delivered, or reserved under this Agreement.

Because the Contractor reserves time, resources, scheduling, and project capacity specifically for the Client, all payments are non-refundable once work has commenced, except where required by applicable law.

Payment Plans: Where a payment plan has been agreed, each instalment remains payable on its original due date regardless of project progress.

If the Client requests to pause, postpone, extend, reschedule, or delay the project for any reason, the agreed payment schedule will remain unchanged.

This includes any final payment that is linked to the project completion date.

Project delays requested or caused by the Client do not postpone, extend, or alter any invoice due date or payment obligation.

  1. Scope of Work

Only the services specifically listed within the agreed Scope of Work are included within this Agreement.

Any request falling outside the agreed Scope will be treated as additional work and quoted separately before work begins.

Examples of additional work include, but are not limited to:

  • additional pages;
  • additional funnels;
  • new automations;
  • strategy sessions;
  • branding changes;
  • redesigns;
  • additional integrations;
  • additional revisions;
  • new copy;
  • expanded functionality;
  • training sessions; and
  • implementation of new ideas introduced after work has commenced.

The Client acknowledges that requests described as "small", "quick", "simple", "just one more thing", or similar wording may still require additional time and therefore constitute additional work.

No additional work will commence until both parties have agreed to the additional fees.

  1. Revisions

The number of revision rounds included in the project is stated within the Scope of Work.

Where no number has been specified, the project includes two (2) revision rounds per deliverable.

A revision round consists of one complete and consolidated list of feedback submitted at a single time.

Feedback submitted across multiple emails, messages, documents, or meetings will be treated as separate revision rounds.

Revisions are intended to refine the agreed work and do not include:

  • changes in business direction;
  • additional ideas;
  • redesign requests;
  • new functionality;
  • new content;
  • expanded scope; or
  • work not originally included within the Scope of Work.

Such requests constitute additional work and will be quoted separately.

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  1. Feedback & Approvals

The Client agrees to review all deliverables promptly.

Unless otherwise agreed in writing, all feedback must be submitted within 48 hours of receiving a draft.

Feedback must be provided through one of the Contractor's approved communication channels.

Verbal feedback, screenshots without explanation, social media messages, or comments sent through unapproved platforms are not considered official project feedback.

If feedback is not received within the requested review period, the Contractor may:

  • consider the deliverable approved;
  • continue to the next stage of the project;
  • complete the project using professional judgment; or
  • reschedule the remaining work based on current availability.

Late feedback may result in revised timelines and additional fees.

The Client acknowledges that delayed approvals may affect agreed launch dates and project completion dates.

  1. Intellectual Property

The Client retains ownership of all materials, content, trademarks, logos, branding, and intellectual property supplied to the Contractor for the purpose of completing the project.

All concepts, strategies, designs, layouts, templates, frameworks, automations, copy, marketing materials, documents, and other deliverables created by the Contractor remain the intellectual property of the Contractor until all invoices relating to the project have been paid in full.

Upon receipt of full payment, ownership of the final deliverables created specifically for the Client transfers to the Client, unless otherwise stated in the Scope of Work.

The Contractor retains ownership of all pre-existing intellectual property, templates, frameworks, methodologies, processes, systems, reusable code, design elements, and proprietary resources used in delivering the Services.

The Client may not publish, distribute, reproduce, sell, modify, or commercially use any project deliverables until all outstanding invoices have been paid in full.

  1. Confidentiality

Both parties agree to keep confidential all non-public information received during the course of the project.

Neither party will disclose confidential business information, financial information, customer information, strategies, login credentials, trade secrets, or other sensitive materials unless:

  • required by law;
  • authorised in writing by the other party; or
  • reasonably necessary to complete the agreed Services.

This obligation continues after the project has ended.

  1. Liability

The Contractor will perform the Services with reasonable skill, care, and professional judgment.

While every reasonable effort is made to deliver high-quality work, the Client acknowledges that minor errors may occasionally occur.

The Client is responsible for reviewing and approving all deliverables before publication, implementation, or launch.

The Contractor is not liable for:

  • indirect or consequential loss;
  • loss of profits;
  • loss of revenue;
  • loss of business opportunities;
  • loss of data;
  • marketing performance;
  • advertising performance;
  • launch results;
  • sales performance;
  • audience growth;
  • SEO rankings;
  • platform outages;
  • software bugs;
  • browser incompatibilities outside normal testing standards; or
  • issues arising from third-party services.

The Contractor does not guarantee any specific financial, marketing, or business outcome.

Creative work involves professional judgment. A difference between the Client's personal preferences and the Contractor's creative decisions does not constitute defective work where the agreed Scope of Work has been fulfilled.

The Contractor is not responsible for errors, changes, or problems resulting from modifications made by the Client or any third party after delivery.

  1. Third-Party Platforms

Many projects rely on third-party software and services including, but not limited to, Kajabi, Kit, Stripe, PayPal, Google Workspace, Zapier, WordPress, Canva, and similar platforms.

The Contractor is not responsible for:

  • platform outages;
  • software bugs;
  • policy changes;
  • feature removals;
  • pricing changes;
  • API limitations;
  • account suspensions;
  • software updates; or
  • technical issues beyond the Contractor's reasonable control.

The Contractor is not responsible for maintaining or updating completed work following future changes made by third-party platforms unless ongoing support has been agreed in writing.

The Contractor may use professional software, including AI-assisted tools, to improve efficiency and quality. All deliverables are reviewed by the Contractor before delivery.

  1. Project Completion

The project will be considered complete on the agreed completion date or when all agreed deliverables have been supplied, whichever occurs first.

If the Client fails to provide requested materials or feedback, the Contractor may complete the project using professional judgment, placeholder content, or the information already supplied.

The Contractor is not responsible for missed launch dates or project deadlines resulting from:

  • delayed Client feedback;
  • missing materials;
  • third-party platform issues;
  • changes requested by the Client; or
  • circumstances beyond the Contractor's reasonable control.
  1. Acceptance of Deliverables

A deliverable is deemed accepted when:

  • the Client provides written approval;
  • the deliverable is published;
  • the deliverable is implemented;
  • the deliverable is made live; or
  • the Client continues to the next stage of the project without requesting revisions.

Once accepted, future changes, redesigns, updates, corrections, or additional requests will be treated as new work and quoted separately.

The Contractor is not responsible for errors introduced after delivery through edits, deletions, modifications, or changes made by the Client or third parties.

Editable working files, templates, source documents, or development assets are only included where specifically stated in the Scope of Work.

  1. Cancellation & Abandonment

The Client may cancel this Agreement within twenty-four (24) hours of signing.

After this period, the Agreement becomes non-cancellable and the full project fee remains payable.

If the Client becomes unresponsive for more than fourteen (14) calendar days, the project will be considered abandoned.

In the event of abandonment:

  • all payments remain non-refundable;
  • outstanding balances remain payable;
  • work completed remains the Contractor's property until paid in full; and
  • any future continuation of the project will be subject to the Contractor's availability and may require a new proposal.

If the Contractor is unable to complete the project due to circumstances beyond her reasonable control, a proportional refund may be provided for any Services not yet delivered.

  1. Portfolio & Marketing Rights

Unless otherwise agreed in writing before the project begins, the Contractor may use non-confidential project materials, screenshots, designs, and completed work within portfolios, social media, presentations, marketing materials, and promotional content.

Confidential business information, passwords, private customer information, and commercially sensitive information will never be shared.

Clients requesting complete confidentiality must notify the Contractor in writing before the project commences.

  1. Data Protection

The Contractor processes personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.

Personal information will only be used for the purpose of providing the agreed Services unless disclosure is required by law.

  1. Force Majeure

Neither party shall be liable for delays or failure to perform obligations caused by events beyond their reasonable control, including but not limited to natural disasters, war, terrorism, government action, internet outages, widespread technical failures, pandemics, serious illness, or other force majeure events.

Where possible, both parties agree to work together in good faith to minimise disruption to the project.

  1. General Terms

Nothing in this Agreement creates a partnership, joint venture, employment relationship, or agency relationship between the parties.

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Any failure by either party to enforce a provision of this Agreement shall not constitute a waiver of that provision or any other rights.

This Agreement represents the entire agreement between the parties and supersedes all prior discussions, proposals, emails, and communications.

Any amendment to this Agreement must be agreed in writing by both parties.

Electronic signatures and digital acceptance shall have the same legal effect as handwritten signatures.

This Agreement shall be governed by and interpreted in accordance with the laws of Spain.

Agreement & Acceptance

When purchasing a 1:1 Service from Stephanie Steggehuis (stephanieHQ)Ā both parties confirm that they have read, understood, and agree to be bound by the terms of this Agreement.

The Client acknowledges that:

  • the project has an agreed start date and completion date;
  • timely communication and delivery of materials are essential to the success of the project;
  • additional work outside the agreed Scope of Work may incur additional fees;
  • payment obligations remain in force even if the project timeline changes due to Client delays; and
  • they have had the opportunity to ask questions before signing this Agreement.